FAQs & Troubleshooting
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365 Results
- 1Replace the Toner Cartridge
- 2(Video) Load A4/Letter paper
- 3The printer status is Offline or Paused.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Replace Drum
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Paper is Jammed in the Back of the Machine
- 12Curled or wavy
- 13Forward Incoming Faxes to Another Machine
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Uneven density appears periodically across the page.
- 17Replace the Belt Unit
- 18Colors are light or faint on the whole page
- 19Blank page or some colors are missing.
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Set up a Scan to Network Profile
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 26What is Brother iPrint&Scan?
- 27Select Receive mode.
- 28Set up my Brother machine to forward the received faxes to another location.
- 29The color of your printouts is not what you expected
- 30Store Incoming Faxes in the Machine's Memory
- 31Reset the Network Settings to the Factory Settings
- 32Install the optional lower tray
- 33Can I print in monochrome if one of the color toners run out?
- 34Use Universal Print (Windows)
- 35What driver package format is supported by my Linux distribution?
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37(Video) Load an Envelope (MP Tray)
- 38Replace Laser
- 39Replace the Waste Toner Box
- 40Paper is Jammed underneath the Paper Tray
- 41White streaks or bands down the page
- 42Vertical colored streaks or bands appear on the page
- 43(Video) Update the Driver or Firmware for your Brother machine
- 44Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray
- 45Turn Off Memory Receive
- 46Change Memory Receive Options
- 47Load and Print Labels Using the MP Tray
- 48Enable the Brother machine's network interface.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.