FAQs & Troubleshooting
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340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper is Jammed inside the Machine
- 3Turn Off Memory Receive
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Drum
- 6The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 7Confirm that a FAX I sent was received correctly.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Paper is Jammed in the Paper Tray
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 17Black toner marks across the page
- 18What is the default password for my Brother machine?
- 19What is Brother iPrint&Scan?
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Discover the MAC address of the Brother network card
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Forward Incoming Faxes to Another Machine
- 24Print as a Poster (Windows®)
- 25Enable the Brother machine's network interface.
- 26I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Change the printer driver settings (Windows/macOS)
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Secure Print (Windows®)
- 32White spots or black spots at 94 mm (3.7 in.) intervals
- 33Toner specks
- 34Paper is Jammed in the 2-sided Tray
- 35Paper is Jammed in the Back of the Machine
- 36Paper is Jammed in the MP tray
- 37White lines, bands or ribbing across the page
- 38What is the recommended paper?
- 39(Video) Replace the Toner Cartridge
- 40I cannot scan via USB. (Mac OS X)
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Cannot print after a Windows 10 update (June 2020)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45Update the Driver or Firmware for your Brother machine
- 46Scan to Email Attachment
- 47Change Memory Receive Options
- 48Install the Tower Tray Unit.
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)