FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Document Jam
- 8I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 9(Video) Set up your Brother machine
- 10(Video) Paper is Jammed in the Back of the Machine
- 11Lines across the page
- 12Check the remaining ink or toner level (Linux)
- 13Wrong Toner or Wrong Toner Cartridge
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Toner specks
- 16(Video) Paper is Jammed in the MP tray
- 17How to identify your Operating System (OS).
- 18Cannot Detect
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Out of Memory
- 21Install the optional lower tray
- 22(Video) Document is Jammed under the Document Cover
- 23Media Type Mismatch or Media Mismatch
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25Toner Low or Prepare New Toner Cartridge
- 26Poor fixing
- 27Black lines down the page
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30What is the default password for my Brother machine?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Add your Brother machine with AirPrint (macOS)
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 37(Video) Document is Jammed in the Top of the ADF Unit
- 38Enable the Brother machine's network interface.
- 39Protect your Brother machine against unauthorised access over the network
- 40Cannot Scan ##
- 41Discover the MAC address of the Brother network card
- 42Cannot Print ##
- 43Self-Diagnostic
- 44No Toner
- 45The scanning speed is slow when scanning from my machine. (Windows)
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 48Use Universal Print (Windows)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50Important points you need to confirm before configuring your Brother machine for a wireless network.