FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed inside the Machine
- 3The scanning speed is slow when scanning from my machine. (Windows)
- 4I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed in the Back of the Machine
- 9(Video) Paper is Jammed in the MP tray
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Discover the MAC address of the Brother network card
- 12What is the default password for my BRAdmin or Web Based Management?
- 13What is the recommended paper?
- 14(Video) Set up your Brother machine
- 15Poor fixing
- 16Set Telephone Line Compatibility for Interference and VoIP Systems
- 17Check the firmware version.
- 18Open the Control Panel (For Windows)
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20What is the default password for my Brother machine?
- 21I cannot connect my machine to a Windows 11 computer via USB.
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23Configure and use PC-FAX (CUPS) (Linux)
- 24Export an address book and import it to another machine
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26Delete a network scanner entry. (Linux)
- 27To install the printer driver easily using a tool. (Linux)
- 28Firewall port requirements of the Scan Key Tool (Linux)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32What is the Network Shared printing?
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 34Document Jam
- 35When I print images, the quality is not good (Linux)
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40Command List of brscan. (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43Where can I find my Brother machine's serial number?
- 44I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46A security warning appears when accessing Web Based Management via HTTPS.
- 47Add your Brother machine with AirPrint (macOS)
- 48Enable the Brother machine's network interface.
- 49"Offline" appears on the Status Monitor. (Windows)
- 50Open the Status Monitor (Windows)