FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Toner scatter or toner stain
- 3Ghosting images
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6The color of your printouts is not what you expected
- 7The printer status is Offline or Paused.
- 8(Video) Paper is Jammed in the Back of the Machine
- 9(Video) Paper is Jammed inside the Machine
- 10(Video) Paper is Jammed in the Paper Tray
- 11(Video) Remove Small Scraps of Paper Jammed in the ADF
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13(Video) Document is Jammed in the Top of the ADF Unit
- 14Install the Brother Mobile Connect application (for mobile device)
- 15I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 16Adjust color settings by using the custom setting in the printer driver (Windows only)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18No Paper / No Paper Tray1/Tray2/MP Tray
- 19Color offset
- 20(Video) Document is Jammed under the Document Cover
- 21Cooling Down
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23(Video) Set up your Brother machine
- 24Document Jam
- 25Add your Brother machine with AirPrint (macOS)
- 26Wrong Toner Cartridge
- 27Cannot Print ##
- 28I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 29What is the default password for my BRAdmin or Web Based Management?
- 30Out of Memory
- 31(Video) Paper is Jammed in the 2-sided Tray
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33The scanning speed is slow when scanning from my machine. (Windows)
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35Check the Node Name of the Brother machine
- 36I cannot print full-page photos or images using Email Print.
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42No Toner
- 43Cannot Detect
- 44Storage Full
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48What is the default password for my Brother machine?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app