FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Mac)
- 2(Video) Paper is Jammed in the Back of the Machine
- 3What is the default password for my Brother machine?
- 4Use Universal Print (Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7(Video) Set up your Brother machine
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9The printer status is Offline or Paused.
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 12I cannot print using my Brother machine on a wired network (Windows/macOS)
- 13Set Telephone Line Compatibility for Interference and VoIP Systems
- 14(Video) Document is Jammed in the Top of the ADF Unit
- 15(Video) Paper is Jammed inside the Machine
- 16(Video) Paper is Jammed in the Paper Tray
- 17What is the recommended paper?
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19(Video) Load an Envelope (Manual Feed Slot)
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22Toner specks
- 23Black lines down the page
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25I cannot connect my machine to a Windows 11 computer via USB.
- 26Wrong Toner or Wrong Toner Cartridge
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28(Video) Remove Small Scraps of Paper Jammed in the ADF
- 29(Video) Document is Jammed under the Document Cover
- 30Cannot Scan ##
- 31Why doesn't my Brother machine have a dial tone?
- 32Drum !
- 33Drum End Soon
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 36A security warning appears when accessing Web Based Management via HTTPS.
- 37When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43Check the firmware version.
- 44I cannot scan via network.
- 45My Brother machine has no power.
- 46Poor fixing
- 47When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 48Where can I find my Brother machine's serial number?
- 49The scanning speed is slow when scanning from my machine. (Windows)
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)