FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Load an Envelope (Manual Feed Slot)
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8(Video) Remove Small Scraps of Paper Jammed in the ADF
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Install the Brother Mobile Connect application (for mobile device)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13(Video) Set up your Brother machine
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Black lines down the page
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17I cannot print full-page photos or images using Email Print.
- 18Check the remaining ink or toner level (Linux)
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 21(Video) Document is Jammed under the Document Cover
- 22What is Toner Continue Mode?
- 23Size Error DX or Size Error 2-sided
- 24Where can I find my Brother machine's serial number?
- 25What is the recommended paper?
- 26The scanning speed is slow when scanning from my machine. (Windows)
- 27The printer status is Offline or Paused.
- 28Document Jam
- 29The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31(Video) Document is Jammed in the Top of the ADF Unit
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Enable the Brother machine's network interface.
- 34"Offline" appears on the Status Monitor. (Windows)
- 35How to identify your Operating System (OS).
- 36Cartridge Error
- 37Toner Ended
- 38Toner Low or Prepare New Toner Cartridge
- 39When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 42What is the default password for my Brother machine?
- 43Add your Brother machine with AirPrint (macOS)
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48To install the printer driver easily using a tool. (Linux)
- 49I cannot print using my Brother machine on a wired network (Windows/macOS)
- 50Wrong Toner or Wrong Toner Cartridge