FAQs & Troubleshooting
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366 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Unpack your Brother machine and install the toner cartridge
- 6Replace Drum
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9(Video) Paper is Jammed inside the Machine
- 10(Video) Reset the Network Settings to the Factory Settings
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14Curled or wavy
- 15Document is Jammed in the Top of the ADF Unit
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 18Change the Fax Forwarding Number
- 19(Video) Set up your Brother machine on a wireless network.
- 20Easy Scan to E-mail
- 21(Video) Enable the Brother machine's network interface.
- 22(Video) Connect telephone line and power cords
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Send a Fax at a Specified Time (Delayed Fax)
- 26Printing/ Scanning with a mobile device
- 27I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 28Set the 2-sided Printing for Received Faxes
- 29Adjust the Machine's Volume
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Paper is Jammed in the MP tray
- 33What is Distinctive Ring and how do I program it?
- 34Gray background
- 35Faint
- 36What is the recommended paper?
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Change the Remote Codes
- 39Set up your Brother machine on a wireless network.
- 40(Video) Replace the Toner Cartridge
- 41Check the remaining ink or toner level (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43Combine Address Book Numbers
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45Scan Using Secure Function Lock 3.0
- 46(Video) Save Scanned Data to a Folder as a PDF File
- 47Install a Certificate on Your Brother Machine
- 48Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 49Set up a Scan to Network Profile
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.