FAQs & Troubleshooting
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190 Results
- 1Replace Drum
- 2(Video) Load A4/Letter paper
- 3(Video) Replace Toner
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Load paper in the paper tray
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Document Jam (With Video Instructions)
- 9Jam Rear (With Video Instructions)
- 10Jam Tray (With Video Instructions)
- 11Jam Inside (With Video Instructions)
- 12(Video) Unpack your Brother machine
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16(Video) Set up your Brother machine
- 17Jam 2-sided
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Curled or wavy
- 20Wrinkles or creases
- 21Image skewed
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23(Video) Connect telephone line and power cords
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Turn the Toner Save Mode on or off.
- 26The printer status is Offline or Paused.
- 27Print both sides of paper or a booklet automatically
- 28What driver package format is supported by my Linux distribution?
- 29I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 30Can I print from or scan to Android™ Smartphone?
- 31Gray background
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Change the printer driver settings (Windows/macOS)
- 35Self-Diagnostic
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37How to identify your Operating System (OS).
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 40Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 41Toner Low or Prepare New Toner Cartridge
- 42Smudges on printed pages (Poor fixing)
- 43Toner specks
- 44Lines across the page
- 45Faint
- 46Hollow print
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 502-sided Disable or 2-sided Disabled