FAQs & Troubleshooting
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388 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Cannot print after a Windows 10 update (June 2020)
- 10Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 14Improve poor print quality.
- 15Scan a document and open the scanned image with a graphics application using the SCAN key on my Brother machine
- 16How do I clean the Scanner to improve the copy or fax quality?
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Combine multiple scanned documents into a single file with PaperPort™
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21Discover the MAC address of the Brother network card
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 25One or more of my colors are not printing (blank).
- 26Paper Jam
- 27Where can I find my Brother machine's serial number?
- 28Replace Ink
- 29When I scan a document using ControlCenter, the scanned file size is too big.
- 30I can print but cannot scan via network. (For Windows)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Connect your Brother machine to your mobile device via a wireless router or access point.
- 33Install PaperPort™ 12SE onto Windows 10.
- 34Enable the Brother machine's network interface.
- 35Protect your Brother machine against unauthorised access over the network
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37I cannot make borderless prints.
- 38My printed pages and received faxes are cut off.
- 39Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 40Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 41Scan a document and open the scanned image with a graphics application (For Windows)
- 42How do I know which receive mode to select?
- 43Send a fax without scanning the documents into memory.
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45Set up my Brother machine to forward the received faxes to another location.
- 46Where is the USB port on the machine?
- 47Print a report that will show a listing of faxes I sent and received.
- 48Set the date and time
- 49Why are the faxes I send always received with a black vertical line down the page?
- 50How do I factory reset the network settings?