FAQs & Troubleshooting
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366 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What is Brother iPrint&Scan?
- 9Ink Low
- 10Ink Absorber Full
- 11Add your Brother machine with AirPrint (macOS)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16I'm using Macintosh. What is the PreScan option used for?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Printing/ Scanning with a mobile device
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 25How do I know which side up my photo paper should be in the tray?
- 26One or more of my colors are not printing (blank).
- 27When I print, the pages are smudged with ink.
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Delete numbers stored in my Brother machine's Caller ID History.
- 34Unable to Print 5X
- 35Use the Network Connection Repair Tool (Windows)
- 36Delete print jobs from the print queue.
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42How to identify your Operating System (OS).
- 43Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 44Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46No Paper Fed
- 47Can I use voice mail on the same line as my Brother machine?
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49Cover is Open
- 50Document Jam
