FAQs & Troubleshooting
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349 Results
- 1Document Jam
- 2Paper Jam
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Load envelopes into my machine
- 15No Paper Fed
- 16Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 17Replace Ink
- 18Cannot print after a Windows 10 update (June 2020)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 22How do I know which receive mode to select?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Can I print from or scan to Android™ Smartphone?
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Printing/ Scanning with a mobile device
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Store a Speed Dial number from my Brother machine's Caller ID History.
- 42Add your Brother machine with AirPrint (macOS)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44How to identify your Operating System (OS).
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Ink Absorber Full
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Change the printer driver settings (Windows/macOS)
- 50Confirm that a FAX I sent was received correctly.