FAQs & Troubleshooting
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351 Results
- 1When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Connect your Brother machine to your mobile device via a wireless router or access point.
- 5How do I load paper?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Unable to Print 7X
- 11Can I print from or scan to Android™ Smartphone?
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Cannot print after a Windows 10 update (June 2020)
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18Unable to Print XX
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20One or more of my colors are not printing (blank).
- 21Replace Ink
- 22How do I factory reset the network settings?
- 23I installed scan-key-tool, but it does not work. (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Add your Brother machine with AirPrint (macOS)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30What is Brother iPrint&Scan?
- 31I cannot start ControlCenter4.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Unable to Print 3X
- 34How do I know which receive mode to select?
- 35Discover the MAC address of the Brother network card
- 36Configure a cover page for PC-FAX.
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38How many times will my Brother machine automatically redial a number?
- 39No Ink Cartridge
- 40Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42Improve poor print quality.
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46When I print images, the quality is not good (Linux)
- 47Enable the Brother machine's network interface.
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.