FAQs & Troubleshooting
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323 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3What is Brother iPrint&Scan?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Cover is Open
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Load paper in the paper tray
- 8The printer status is Offline or Paused.
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11One or more of my colors are not printing (blank). What can I do?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13Paper Jam
- 14How do I know which receive mode to select?
- 15I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 16Why doesn't the machine answer when receiving a call?
- 17Can my Brother machine print a report to verify a fax I sent was received?
- 18How do I know which side up my photo paper should be in the tray?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Can I use voice mail on the same line as my Brother machine?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30I am unable to change my Brother machine's Receive Mode.
- 31Can I print from or scan to Android™ Smartphone?
- 32When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 33I cannot remove red-eye.
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42"Offline" appears on the Status Monitor.
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44I cannot make borderless prints.
- 45Configure a cover page for PC-FAX.
- 46Where can I find the ink cartridges for my new Brother machine?
- 47Scan and save a document in PDF format (Scan to File)
- 48Verify if the Brother machine has a dial tone
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.