FAQs & Troubleshooting
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138 Results
- 1Paper is Jammed in the Back of the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is the recommended paper?
- 4The printer status is Offline or Paused.
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6Add your Brother machine with AirPrint (macOS)
- 7Cannot print after a Windows 10 update (June 2020)
- 8Wireless setup is requesting a WPS PIN to complete the setup
- 9Delete a network scanner entry. (Linux)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Replace Ink
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Export an address book and import it to another machine
- 14How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 15I am unable to print from a client PC to a printer on a print server. (Linux)
- 16Install the Brother Mobile Connect application (for mobile device)
- 17Protect your Brother machine against unauthorised access over the network
- 18Cannot Detect Ink Volume
- 19Paper Size Mismatch
- 20The scanning speed is slow when scanning from my machine. (Windows)
- 21Can I send a print job to multiple machine email addresses using Email Print?
- 22The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Set up your Brother machine on a wireless network (Windows/macOS)
- 25Change the Print Options to Improve Your Print Results
- 26Check the Print Alignment from Your Brother Machine
- 27Check the Print Quality
- 28(Video) Set up your Brother machine
- 29Document Jam
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39Large characters are printed incorrectly. (Linux)
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41Send a fax using PC-FAX with LPD/LPRng (Linux)
- 42Remove Paper Scraps
- 43Document is Jammed in the Bottom of the ADF Unit
- 44Sleep
- 45Enable the Brother machine's network interface.
- 46Check the firmware version.
- 47Delete print jobs from the print queue.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 50Important points you need to confirm before configuring your Brother machine for a wireless network.