FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load envelopes
- 3What is Brother iPrint&Scan?
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Load paper in the paper tray
- 7Improve poor print quality.
- 8Replace Ink
- 9Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12Print the Network Configuration Report
- 13Scan a document and e-mail it as an attachment
- 14One or more of my colors are not printing (blank).
- 15Document Jam/too Long
- 16Paper Jam
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18Delete print jobs from the print queue.
- 19Wrong Ink Color
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Unable to Print 5X
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 26Paper tray not detected/ Paper tray #2 not detected
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Set up my Brother machine to forward the received faxes to another location.
- 32I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34Confirm that a FAX I sent was received correctly.
- 35Connect your Brother machine to your mobile device via a wireless router or access point.
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38I cannot make borderless prints.
- 39Ink Absorber Full
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Change the printer driver settings (Windows/macOS)
- 42Cannot Detect
- 43Wrong Paper Size
- 44Cover is Open
- 45What is the recommended paper?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Install Starter Ink
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)