FAQs & Troubleshooting
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225 Results
- 1Load envelopes
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Load paper in the paper tray
- 5(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Scan a document and e-mail it as an attachment
- 8Replace Ink
- 9What is Brother iPrint&Scan?
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Use voice mail on the same line as my Brother machine.
- 20Paper Jam
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Add your Brother machine with AirPrint (macOS)
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 29Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 30How to identify your Operating System (OS).
- 31Unable to Print 3X
- 32The printer status is Offline or Paused.
- 33Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 34Wrong Paper Size
- 35Cover is Open
- 36Reset the network settings to the factory default.
- 37What is the recommended paper?
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40When I print photos, the color quality is not good.
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Cannot Detect Ink Volume
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Loading paper in the manual feed slot.
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull