FAQs & Troubleshooting
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328 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 5Print as a Poster (Windows®)
- 6(Video) Load A3/Ledger paper
- 7(Video) Load A4/Letter paper
- 8The printer status is Offline or Paused.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Correct the Paper Feed to Clear Vertical Lines
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Print both sides of paper or a booklet automatically
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17Document Jam
- 18Paper Jam
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Discover the MAC address of the Brother network card
- 21When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22Change the Print Setting Options When Having Printing Problems
- 23Check the Print Quality
- 24Setup a Brother machine on a wireless (Wi-Fi) network.
- 25(Video) Connect telephone line and power cords
- 26Paper Tray #1 not detected/ Paper Tray #2 not detected
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Wrong Tray Setting or Wrong Tray Settings
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31One or more of my colors are not printing (blank).
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Easy Scan to E-mail
- 37Set up a Scan to Network Profile
- 38Printing/ Scanning with a mobile device
- 39Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 40Access Web Based Management
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42Open the Control Panel (For Windows)
- 43Install Starter Ink
- 44Use voice mail on the same line as my Brother machine.
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46Configure Secure Function Lock 3.0 Using Web Based Management
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I cannot make borderless prints.
- 49High Temperature
- 50Select Receive mode.