FAQs & Troubleshooting
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383 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Paper Jam (With Video Instructions)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 7After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 8Can third party ink be used to refill the ink cartridges?
- 9Document Jam
- 10Replace Ink
- 11Print the Network Configuration Report.
- 12Load paper in the paper tray.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 21Change the number of times my Brother machine rings before it answers.
- 22The printer status is Offline or Paused.
- 23Load envelopes into my machine
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27Cannot Detect Ink Volume
- 28What is Brother iPrint&Scan?
- 29Unable to Scan AX
- 30Unable to Print 7X
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Forward a fax to another fax machine when my machine has a mechanical problem.
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35Send the same fax to multiple fax numbers. (Broadcasting)
- 36What driver package format is supported by my Linux distribution?
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Configure and use the Scan to FTP feature
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Printing/ Scanning with a mobile device
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48I cannot make borderless prints.
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50What is AirPrint?