FAQs & Troubleshooting
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334 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2(Video) Load A4/Letter paper
- 3Load Paper in the Manual Feed Slot
- 4I cannot print on a wireless (Wi-Fi) network (Windows)
- 5(Video) Install Ink Cartridges
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7(Video) Load A3/Ledger paper
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9Cannot Detect
- 10Print as a Poster (Windows®)
- 11(Video) Load and print an Envelope (Manual Feed Slot)
- 12Replace Ink
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Add your Brother machine with AirPrint (macOS)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Easy Scan to E-mail
- 17(Video) Set up your Brother machine
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Document Jam
- 20Forward a fax to another fax machine when my machine has a mechanical problem.
- 21Where is the USB/Ethernet port on the machine?
- 22Paper Jam
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Cannot Detect Ink Volume
- 25Wrong Tray Setting or Wrong Tray Settings
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27Select Receive mode.
- 28Unable to Print XX
- 29Transfer faxes to the PC when my machine has a mechanical issue.
- 30Out of Memory
- 31Store Incoming Faxes in the Machine's Memory
- 32Where can I find my Brother machine's serial number?
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34Check the Print Quality
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Turn Off Memory Receive
- 39Change Memory Receive Options
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 44High Temperature
- 45The edge of glossy paper is smudged.
- 46Paper Size Mismatch
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 48The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 49Paper is Jammed in the Front of the Machine
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.