FAQs & Troubleshooting
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275 Results
- 1(Video) Load A3/Ledger paper (Tray1)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4(Video) Connect telephone line and power cords
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 7Unable to Scan AX
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10Ink Low
- 11One or more of my colors are not printing (blank).
- 12Where is the USB port on the machine?
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14Send a PC-FAX
- 15Set up your Brother machine on a wireless network.
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Connect your Brother machine to your mobile device via a wireless router or access point.
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19(Video) Install Ink Cartridges
- 20Connect the telephone line and power cord
- 21Wrong Ink Color
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Can I print from or scan to Android™ Smartphone?
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Cover is Open
- 27Transfer faxes to the PC when my machine has a mechanical issue.
- 28Forward a fax to another fax machine when my machine has a mechanical problem.
- 29Improve poor print quality.
- 30The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 31Print the Network Configuration Report.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Large characters are printed incorrectly. (Linux)
- 34Delete a network scanner entry. (Linux)
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 38Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Verify if the Brother machine has a dial tone.
- 41Use voice mail on the same line as my Brother machine.
- 42Paper Jam
- 43Set the date and time.
- 44Replace Ink
- 45Add your Brother machine with AirPrint (macOS)
- 46Cannot print after a Windows 10 update (June 2020)
- 47When I print images, the quality is not good (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)