FAQs & Troubleshooting
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242 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Can I use voice mail on the same line as my Brother machine?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6Load paper in the paper tray
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 9Scan and save a document in PDF format (Scan to File)
- 10How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 11The keys on the control panel do not respond.
- 12Replace Ink
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 15Uninstall printer drivers (Linux)
- 16Delete print jobs from the print queue.
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20Change the printer driver settings (Windows/macOS)
- 21I cannot remove red-eye.
- 22What is Distinctive Ring and how do I program it?
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Delete a network scanner entry. (Linux)
- 27Uninstall Scan-key-tool. (Linux)
- 28Send a fax using PC-FAX with LPD/LPRng (Linux)
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31How do I know which side up my photo paper should be in the tray?
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33One or more of my colors are not printing (blank). What can I do?
- 34Scan an image and insert it in a Windows XP application
- 35When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 36Paper Jam
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 39I am experiencing problems sending a fax.
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41Configure and use PC-FAX (CUPS) (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.