FAQs & Troubleshooting
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242 Results
- 1Can I use voice mail on the same line as my Brother machine?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 6Scan and save a document in PDF format (Scan to File)
- 7How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 8Replace Ink
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11The keys on the control panel do not respond.
- 12Uninstall printer drivers (Linux)
- 13Delete print jobs from the print queue.
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15Delete numbers stored in my Brother machine's Caller ID History.
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17I cannot remove red-eye.
- 18What is Distinctive Ring and how do I program it?
- 19Load paper in the paper tray
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Delete a network scanner entry. (Linux)
- 23Uninstall Scan-key-tool. (Linux)
- 24Send a fax using PC-FAX with LPD/LPRng (Linux)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28How do I know which side up my photo paper should be in the tray?
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30One or more of my colors are not printing (blank). What can I do?
- 31Scan an image and insert it in a Windows XP application
- 32When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 33Paper Jam
- 34I am experiencing problems sending a fax.
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44Change the printer driver settings (Windows/macOS)
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46I can receive a fax, but cannot receive a telephone call.
- 47Ink Low
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 50Which E-mail packages are compatible with ControlCenter3?