FAQs & Troubleshooting
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242 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I use voice mail on the same line as my Brother machine?
- 6Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 7Scan and save a document in PDF format (Scan to File)
- 8The edge of glossy paper is smudged.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Load paper in the paper tray
- 11Delete print jobs from the print queue.
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16I cannot remove red-eye.
- 17How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 18The keys on the control panel do not respond.
- 19Replace Ink
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 23Print a report that will show a listing of faxes I sent and received.
- 24Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 25Uninstall the drivers. (Mac OS X 10.5)
- 26Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 27Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Uninstall printer drivers (Linux)
- 30Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Delete numbers stored in my Brother machine's Caller ID History.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Change the printer driver settings (Windows/macOS)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Make my copied images lighter or darker.
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 40What is Distinctive Ring and how do I program it?
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Delete a network scanner entry. (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47Windows 10 Support Information
- 48Can I print from or scan to Android™ Smartphone?
- 49How do I know which side up my photo paper should be in the tray?
- 50My machine does regular cleaning cycles in the night. How can I correct this?