FAQs & Troubleshooting
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293 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3Where is the USB port on the machine?
- 4Paper Jam
- 5Replace Ink
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Connect your Brother machine to your mobile device via a wireless router or access point.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10What is the recommended paper?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 14Load paper in the paper tray
- 15Install Starter Ink
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19What driver package format is supported by my Linux distribution?
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Cannot Detect
- 25The scanner cover support has come off. (With Video Instructions)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28The printer status is Offline or Paused.
- 29One or more of my colors are not printing (blank).
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31I cannot make borderless prints.
- 32Ink Absorber Full
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34Improve poor print quality.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 38Printing/ Scanning with a mobile device
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Can I print from or scan to Android™ Smartphone?
- 42Can third party ink be used to refill the ink cartridges?
- 43Add your Brother machine with AirPrint (macOS)
- 44Set up your Brother machine on a wireless network.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Cannot Detect Ink Volume
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48How to identify your Operating System (OS).
- 49Send a PC-FAX
- 50Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.