FAQs & Troubleshooting
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213 Results
- 1Cannot print after a Windows 10 update (June 2020)
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 6Delete print jobs from the print queue.
- 7The printer status is Offline or Paused.
- 8When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 11Change the printer driver settings (Windows/macOS)
- 12I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Check the IP addresses of your PC and the Brother machine
- 16Does NC-2200w work with Windows Vista?
- 17Scan a document from a Windows XP application
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 20I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 21I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 25I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 26How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28I cannot print from my computer via USB.
- 29Verify if the Brother machine has a dial tone
- 30The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 32How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 33What is a "Generic PCL Driver"?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35What is Distinctive Ring and how do I program it?
- 36I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 37What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 38Why are my sent faxes always received with a black vertical line down the page?
- 39When trying to print from Mac OS® X the print queue is stopped.
- 40I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 41Configure and use PC-FAX (CUPS) (Linux)
- 42Configure the Scan to Email Feature (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44Scan using XSane or GIMP (Linux)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49Command List of brscan. (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)