FAQs & Troubleshooting
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365 Results
- 1Duplex (two-sided) scan
- 2Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 3White streaks or bands appear down the page.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9What is Brother iPrint&Scan?
- 10What driver package format is supported by my Linux distribution?
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 15How do I install additional memory?
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 19Tips for copy/scanning and preventing document jams
- 20Can I print from or scan to Android™ Smartphone?
- 21Adjust color settings by using the custom setting in the printer driver
- 22How do I clear the message "Jam Rear" from the LCD display?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24Nothing is printed on the page or some colors are missing.
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Can I print on transparencies e.g. for overhead projectors?
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28I am asked to enter a password when starting the Remote Setup application. What is the password?
- 29I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 36Vertical colored streaks or bands appear on the page.
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Change the printer driver settings (Windows/macOS)
- 47When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 50Printouts have wrinkles.