FAQs & Troubleshooting
Popular |
338 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I clear the message "Document Jam" from the LCD display?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The image is ghosted.
- 5White spots or hollow print appears.
- 6I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 7Spots are printed at 75mm.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12Can I print from or scan to Android™ Smartphone?
- 13When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 14The printer status is Offline or Paused.
- 15Colored lines appear across the page.
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20Delete print jobs from the print queue.
- 21Adjust color settings by using the custom setting in the printer driver
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 24Printouts have toner scatter or toner stain.
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26Printouts have wrinkles.
- 27White lines or bands or ribbing appear across the page.
- 28Color around the edge of printing is incorrect.
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30How do I improve the color density? (Print Calibration)
- 31I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 32How do I clear the message "Jam MP Tray" from the LCD display?
- 33What kind of memory can I use?
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49How do I install additional memory?
- 50"Offline" appears on the Status Monitor.