FAQs & Troubleshooting
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339 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What driver package format is supported by my Linux distribution?
- 6Pre-Required Procedures (Linux)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I print from or scan to Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13Tips for copy/scanning and preventing document jams
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Can I use voice mail on the same line as my Brother machine?
- 16What is Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20How do I clear the message "Jam Rear" from the LCD display?
- 21What is Distinctive Ring and how do I program it?
- 22I cannot send a fax using PC-FAX (Windows 10)
- 23How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 24Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28Adjust color settings by using the custom setting in the printer driver
- 29I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 30Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 31Spots are printed at 75mm.
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Vertical colored streaks or bands appear on the page.
- 34Nothing is printed on the page or some colors are missing.
- 35I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 36The error message "Print Unable 72" appears on the LCD. What should I do?
- 37I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 38Cannot print after a Windows 10 update (June 2020)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45I cannot scan via USB. (Mac OS X)
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 48I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 49Scan a document from a Windows XP application
- 50How do I replace the belt unit?