FAQs & Troubleshooting
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338 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Printouts have toner scatter or toner stain.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4How do I clear vertical lines or streaks that appear in the copies I made?
- 5Color around the edge of printing is incorrect.
- 6White spots or hollow print appears.
- 7How do I clear the message "Jam Inside" from the LCD display?
- 8How do I clear the message "No Waste Toner"?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 14Can I transfer faxes to the PC when my machine has a mechanical problem?
- 15White lines or bands or ribbing appear across the page.
- 16Delete print jobs from the print queue.
- 17Can I print on transparencies e.g. for overhead projectors?
- 18How do I clear the message "Document Jam" from the LCD display?
- 19How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 20How do I clear the message "Jam Rear" from the LCD display?
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Adjust color settings by using the custom setting in the printer driver
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27Colored lines appear across the page.
- 28What is Brother iPrint&Scan?
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Printouts have wrinkles.
- 31The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 32What is the recommended paper?
- 33I cannot scan via USB. (Mac OS X)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 41When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Tips for copy/scanning and preventing document jams
- 44Configure a cover page for PC-FAX.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 47The printer status is Offline or Paused.
- 48Scan and save a document in PDF format (Scan to File)
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.