FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"Paper Jam C" error appears on the LCD. What should I do?
- 3"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5How to identify your Operating System (OS).
- 6Printouts have wrinkles or creases.
- 7Nothing is printed on the page or some colors are missing.
- 8How do I clear error Stacker Full?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 11"Document Jam" error appears on the LCD. What should I do?
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17Lines appears across the page.
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 20What driver package format is supported by my Linux distribution?
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22When I scan a document using ControlCenter, the scanned file size is too big.
- 23Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 24How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 25Scan a document from a Windows XP application
- 26Can I transfer faxes in the MFC's memory to the PC?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28Why does my Brother machine make a clunking noise when powered on or printing?
- 29The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 30White lines or bands or ribbing appear across the page.
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33How can I activate/deactivate the Toner Save Mode?
- 34White spots appear.
- 35Toner smears when rubbed.
- 36Dirty spots are printed.
- 37Can I buy any MICR toner?
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Verify the Brother machine connected to the Wired Network (For Macintosh)
- 42The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot print from my computer via network. (For Macintosh)
- 45I cannot print from my computer via network. (For Windows)
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Set up my Brother machine to forward the received faxes to another location.
- 49I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 50PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?