FAQs & Troubleshooting
Popular |
298 Results
- 1The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 2How do I install the Optional Lower Tray Unit?
- 3Set up my Brother machine to forward the received faxes to another location.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6"Paper Jam C" error appears on the LCD. What should I do?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9White lines or bands or ribbing appear across the page.
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 12How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 13What kind of memory can I use?
- 14Configure and use PC-FAX (CUPS) (Linux)
- 15How do I reset the printer settings to the default settings?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 20Configure and use the Scan Key Tool (Linux)
- 21Uninstall the scanner driver. (Linux)
- 22Send a fax using PC-FAX with LPD/LPRng (Linux)
- 23Change the printer driver settings (Windows/macOS)
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 29When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31Printouts have wrinkles or creases.
- 32Can I reduce the size of a received fax on this machine?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Pre-Required Procedures (Linux)
- 36What is the difference between the toner cartridge and the drum unit?
- 37Can I print from or scan to Android™ Smartphone?
- 38When I scan a document using ControlCenter, the scanned file size is too big.
- 39I can print but cannot scan via network. (For Windows)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Scan and save a document in PDF format (Scan to File)
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45How do I replace the transfer roller?
- 46How do I send (broadcast) a fax to more than one number?
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 49I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 50How can I activate/deactivate the Toner Save Mode?