FAQs & Troubleshooting
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342 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Print on plain paper or bond paper from the Manual feed slot
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Adjust color settings by using the custom setting in the printer driver
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9Toner Low
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11What driver package format is supported by my Linux distribution?
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13Reset the network settings to the factory default (video instructions).
- 14Reset the network settings to the factory default (video instructions available)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Protect your Brother machine against unauthorised access over the network
- 17Delete print jobs from the print queue.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21I keep getting the error message "Authenticate Err (Authentication error)".
- 22I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24Can I print from or scan to Android™ Smartphone?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26Set up my Brother machine to forward the received faxes to another location.
- 27Carry out calibration to improve the color density
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Enable the Brother machine's network interface.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 35Transfer faxes to the PC when my machine has a mechanical problem
- 36Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 37Drums End Soon/ Drum End Soon(X)
- 38Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43The toner does not fix to paper well. (Poor fixing)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 46Configure and use the Scan to Network feature
- 47What is Brother iPrint&Scan?
- 48Can I print on transparencies e.g. for overhead projectors?
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?