FAQs & Troubleshooting
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340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Turn the Toner Save Mode on or off.
- 4My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 8When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 9Print on plain paper or bond paper from the Manual feed slot
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Can I use voice mail on the same line as my Brother machine?
- 12The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14What is Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Can I print from DOS applications?
- 17How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 18Enable the Brother machine's network interface.
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23WT Box End Soon
- 24The printer status is Offline or Paused.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 29What can happen if the wrong paper is used in your machine.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I can print but cannot scan via network. (For Windows)
- 33I cannot scan via USB. (Mac OS X)
- 34Cannot print after a Windows 10 update (June 2020)
- 35Delete a network scanner entry. (Linux)
- 36How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 41The paper is skewed when it's printed.
- 42Set up my Brother machine to forward the received faxes to another location.
- 43No Paper
- 44The print speed is very slow when I use XML Paper Specification Printer Driver.
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Transfer faxes to the PC when my machine has a mechanical problem
- 48How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 49The keys on the control panel do not respond.
- 50Uninstall the drivers. (Mac OS X 10.5)