FAQs & Troubleshooting
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173 Results
- 1What driver package format is supported by my Linux distribution?
- 2Does NC-2200w work with Windows Vista?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 6Delete print jobs from the print queue.
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Scan a document from a Windows XP application
- 9I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 10I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot scan when using SELinux (Security-Enhanced Linux)
- 13Pre-Required Procedures (Linux)
- 14Scan a document using "Scanner and Camera Wizard" in Windows XP
- 15The machine does not print anything.
- 16The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 17My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 20I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 21Scan using XSane or GIMP (Linux)
- 22The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24Delete a network scanner entry. (Linux)
- 25Important points for specifying the scan area (Linux)
- 26Firewall port requirements of the Scan Key Tool (Linux)
- 27Windows 10 Support Information
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30Change the printer driver settings (Windows/macOS)
- 31The printer status is Offline or Paused.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Functions supported in the Windows 7 built-in drivers
- 34Check the IP addresses of your PC and the Brother machine
- 35The paper is skewed when it's printed.
- 36Why doesn't my Brother machine have a dial tone?
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 41Scan a document from a Windows Vista application
- 42I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46How can I clear the "PAPER JAM" error message?
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 49Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 50Can I print from DOS applications?