FAQs & Troubleshooting
Popular |
174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Pre-Required Procedures (Linux)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Cannot print after a Windows 10 update (June 2020)
- 9Change the printer driver settings (Windows/macOS)
- 10I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 11Delete print jobs from the print queue.
- 12What driver package format is supported by my Linux distribution?
- 13I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 14My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17The printer status is Offline or Paused.
- 18What is a "Generic PCL Driver"?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Can I print from DOS applications?
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22Check the IP addresses of your PC and the Brother machine
- 23How to identify your Operating System (OS).
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The machine does not print anything.
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32How do I clean the Scanner to improve the copy or fax quality?
- 33When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I cannot print with Windows Vista 64bit.
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 37I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 38I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40Scan using XSane or GIMP (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Print command (cupswrapper) (Linux)
- 43I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I cannot scan via USB. (Mac OS X)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Scan a document in Windows 8 and Windows 10.
- 49When trying to print from Mac OS® X the print queue is stopped.
- 50Configure the Scan to Email Feature (Linux)