FAQs & Troubleshooting
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297 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Replace Belt
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Jam Manual Feed
- 10Uneven density appears periodically across the page
- 11Replace WT (waste toner) Box
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The color of your printouts is not what you expected
- 14Load paper in the paper tray
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Replace PF Kit xx
- 17Jam Rear
- 18Replace Toner
- 19What driver package format is supported by my Linux distribution?
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Color misregistration
- 24Document Jam
- 25Jam Tray 1 or Jam Tray
- 26Wrinkle
- 27Replace Drum
- 28Print Unable XX
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30The printer status is Offline or Paused.
- 31Jam 2-sided
- 32Jam Inside
- 33Colored lines across the page
- 34Replace Fuser
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Configure and use the Scan to FTP feature
- 37What is Brother iPrint&Scan?
- 38Can I print on transparencies e.g. for overhead projectors?
- 39No Tray
- 40Curled or wavy
- 41Log Access Error
- 42White streaks or bands down the page
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44No Paper
- 45Drums End Soon/ Drum End Soon(X)
- 46Print on both sides of the paper (2-sided/duplex Printing).
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Adjust color settings by using the custom setting in the printer driver
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".