FAQs & Troubleshooting
![]() |
Popular |
363 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Curled or wavy
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Jam MP Tray
- 5Replace Drum
- 6Replace Fuser
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Duplex (two-sided) scan
- 10Jam Rear
- 11White lines, bands or ribbing across the page
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Pre-Required Procedures (Linux)
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Document Jam
- 18Replace Toner
- 19What is Brother iPrint&Scan?
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Scan Unable xx
- 22Wrinkles or creases
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24Page skewed
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Jam Duplex
- 27White lines down the page
- 28White lines across the page
- 29Black lines down the page
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 34Setup and use Brother PC-FAX receiving
- 35No Paper
- 36Manual Feed
- 37Add your Brother machine with AirPrint (macOS)
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39How to identify your Operating System (OS).
- 40I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42Replace Laser
- 43What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Wrong Paper Size
- 45I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 46Size mismatch
- 47Jam Tray 1 / Jam Tray 2
- 48Lines across the page
- 49Confirm that a FAX I sent was received correctly
- 50I'm using Macintosh. What is the PreScan option used for?