FAQs & Troubleshooting
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334 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 3I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7How can I prevent public access to certain features on my Brother machine?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Scan and save a document in PDF format (Scan to File)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 13White spots or black spots at 3.7 in. (94 mm) intervals
- 14Wrinkles or creases
- 15What is the BRAdmin Professional software used for?
- 16All black
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21White lines down the page
- 22White lines across the page
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34What driver package format is supported by my Linux distribution?
- 35Print command (cupswrapper) (Linux)
- 36Pre-Required Procedures (Linux)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 44The printer status is Offline or Paused.
- 45My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Can I use voice mail on the same line as my Brother machine?
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.