FAQs & Troubleshooting
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222 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 5Functions supported in the Windows 7 built-in drivers
- 6When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 7Can I confirm that the FAX was sent correctly?
- 8I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 10When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 13I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 14When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 15When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 16Can I reduce the size of a received fax on this machine?
- 17How do I factory reset the print server?
- 18How do I install the Optional Tray Module?
- 19I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20What driver package format is supported by my Linux distribution?
- 21Pre-Required Procedures (Linux)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27Configure scan settings without administrator privileges (Linux)
- 28When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 29How can I configure Windows® XP to send and receive faxes?
- 30How do I install additional memory?
- 31Replace the toner cartridge.
- 32When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 33I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35Print the Network Configuration page
- 36When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 37When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 38Send a fax using PC-FAX with LPD/LPRng (Linux)
- 39Windows 10 Support Information
- 40Open the "Scanners and Cameras" and Properties.
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 43I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 44I updated the Web BRAdmin and cannot enable the logging function.
- 45Scan a document from the Windows Vista Photo Gallery
- 46I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 47I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 48Print on both sides of a page. (2-sided/Duplex)
- 49Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 50Scan a document from a Windows XP application