FAQs & Troubleshooting
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222 Results
- 1Change the printer driver settings (Windows/macOS)
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3How do I clear the message "MFC is Busy" or "Connect Failure"?
- 4Configure the Scan to Email Feature (Linux)
- 5Print command (cupswrapper) (Linux)
- 6The printer status is Offline or Paused.
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9I cannot install the driver when using the Driver Install Tool. (Linux)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 12When printing with monochrome laser printer, the print position shifts. (Linux)
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I cannot print from my computer via network. (For Macintosh)
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 19I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 20I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 21Do I need a telephone line to send and receive faxes with my Brother machine?
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23I can print but cannot scan via network. (For Macintosh)
- 24When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 25When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 26I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 27Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 28Scan a document in Windows 8 and Windows 10.
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 31The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 32How do I program the date and time?
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37How do I install the Optional Tray Module?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39I'm using Macintosh. What is the PreScan option used for?
- 40The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43Print command (LPR) (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 46I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 49Important points for specifying the scan area (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)