FAQs & Troubleshooting
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293 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Scan and save a document in PDF format (Scan to File)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Cannot print after a Windows 10 update (June 2020)
- 10Protect your Brother machine against unauthorised access over the network
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 13The paper is skewed when it's printed.
- 14Can I use voice mail on the same line as my Brother machine?
- 15I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 16When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19What is a "Generic PCL Driver"?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Open the Control Panel (For Windows)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 31How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33Verify if the Brother machine has a dial tone
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 36The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 39How do I clear the message "Paper Jam Inside" from the LCD display?
- 40What is Distinctive Ring and how do I program it?
- 41The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47When I scan a document using ControlCenter, the scanned file size is too big.
- 48The printer status is Offline or Paused.
- 49I am sharing my Brother machine. I can print but cannot scan.
- 50Why doesn't my Brother machine have a dial tone?