FAQs & Troubleshooting
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291 Results
- 1The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 2Scan and save a document in PDF format (Scan to File)
- 3Print a web page from iPrint&Scan when using an Android™ mobile device.
- 4Can I use voice mail on the same line as my Brother machine?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Use the Universal Printer Driver for PCL
- 7What is Brother iPrint&Scan?
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12How many copies can I make when I sort multiple copies using the ADF?
- 13When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 14When I share a FAX/ DCP/ MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 15Scan a document from a Windows XP application
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Cannot print after a Windows 10 update (June 2020)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22What is a "Generic PCL Driver"?
- 23How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 24What is Distinctive Ring and how do I program it?
- 25Why doesn't the machine answer when receiving a call?
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27How do I clear vertical lines or streaks that appear in the copies I made?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31Windows 10 Support Information
- 32How do I log on as a restricted user when the Secure Function Lock feature is turned ON?
- 33What is the "Station ID" and how do I set it?
- 34Uninstall the drivers (Windows)
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38When printing with monochrome laser printer, the print position shifts. (Linux)
- 39Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Open the "Scanners and Cameras" and Properties.
- 43What is the difference between the toner cartridge and the drum unit?
- 44How to identify your Operating System (OS).
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Change the printer driver settings (Windows/macOS)
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50I can print but cannot scan via network. (For Windows)