FAQs & Troubleshooting
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325 Results
- 1Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 5Wrinkles or creases
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print the Network Configuration List
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10What is Brother iPrint&Scan?
- 11Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12Can I print from or scan to Android™ Smartphone?
- 13Configure a cover page for PC-FAX.
- 14I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18I keep getting the error message "Authenticate Err (Authentication error)".
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20How do I make my copied images lighter or darker?
- 21The printer status is Offline or Paused.
- 22How to load numbered checks or forms in the paper tray?
- 23Scan and save a document in PDF format (Scan to File)
- 24Black toner marks across the page
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26Print command (LPR) (Linux)
- 27Important points for specifying the scan area (Linux)
- 28"Offline" appears on the Status Monitor.
- 29I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 30Cannot print after a Windows 10 update (June 2020)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37How to identify your Operating System (OS).
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40Change the printer driver settings (Windows/macOS)
- 41I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 42The paper is skewed when it's printed.
- 43"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 44Which E-mail packages are compatible with ControlCenter3?
- 45Transfer faxes to the PC when my machine has a mechanical problem
- 46What kind of memory can I use?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.