FAQs & Troubleshooting
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320 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7How do I know which side up my photo paper should be in the tray?
- 8Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11Replace Ink
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 14I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Can I use voice mail on the same line as my Brother machine?
- 19Paper Jam
- 20How do I load envelopes into my machine?
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23Print a web page from iPrint&Scan when using an Android™ mobile device.
- 24Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 25Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35I cannot make borderless prints.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 38Scan and save a document in PDF format (Scan to File)
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 41What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Print the Network Configuration List
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 46Configure the Scan to Email Feature (Linux)
- 47When I print images, the quality is not good (Linux)
- 48When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Open the Control Panel (For Windows)