FAQs & Troubleshooting
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321 Results
- 1Load paper in the paper tray
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7How do I load envelopes into my machine?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11How do I know which side up my photo paper should be in the tray?
- 12The printer status is Offline or Paused.
- 13Can I transfer faxes to the PC when my machine has a mechanical problem?
- 14Paper Jam
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 22Can I use voice mail on the same line as my Brother machine?
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24One or more of my colors are not printing (blank). What can I do?
- 25Replace Ink
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 33Where is the USB port on the machine?
- 34What is Distinctive Ring and how do I program it?
- 35Can I change the amount of time my Brother machine stays in each mode?
- 36Glossy Paper does not feed correctly. What can I do?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I am unable to change my Brother machine's Receive Mode.
- 40I cannot scan via USB. (Mac OS X)
- 41The ink cartridges run out very quickly. Is there any reason for that?
- 42Can third party ink be used to refill the ink cartridges?
- 43Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45Where can I find my Brother machine's serial number?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Can I adjust the Sleep Mode setting?
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I cannot scan when using SELinux (Security-Enhanced Linux)
- 50The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).