FAQs & Troubleshooting
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349 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Curled
- 5Jam Rear
- 6Wrinkles or creases
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9The printer status is Offline or Paused.
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11Curled (video instructions available)
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Setup and use Brother PC-FAX receiving
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Store numbers on my Brother machine for easy dialing from the control panel.
- 17Curled or wavy
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Change the printer driver settings (Windows/macOS)
- 21Clean the paper pick-up roller (video instructions available)
- 22Cover is Open
- 23What driver package format is supported by my Linux distribution?
- 24Check Connection
- 25Can I use voice mail on the same line as my Brother machine?
- 26Toner specks
- 27Reset the network settings to the factory default (video instructions).
- 28Replace Toner
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33How to identify your Operating System (OS).
- 34Can I print from or scan to Android™ Smartphone?
- 35Drum Stop
- 36When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38What is the recommended paper?
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 46Discover the MAC address of the Brother network card
- 47How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 49Drum End Soon
- 50Lines across the page
