FAQs & Troubleshooting
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346 Results
- 1Curled (video instructions available)
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3The printer status is Offline or Paused.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Combine multiple scanned documents into a single file with PaperPort™
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Transfer faxes to the PC when my machine has a mechanical problem
- 10Wrinkles or creases
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Check Connection
- 14White lines, bands or ribbing across the page
- 15Hollow print
- 16Page skewed
- 17Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 18White spots or black spots at 94 mm (3.7 in.) intervals
- 19REPLACE DRUM
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 25Curled
- 26Store numbers on my Brother machine for easy dialing from the PC.
- 27JAM INSIDE
- 28White lines across the page
- 29Confirm that a FAX I sent was received correctly
- 30Faint
- 31Turn the Toner Save mode on or off
- 32All black
- 33Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 34Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 35How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 36What kind of paper can I use?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38JAM DUPLEX
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 46Print both sides of paper or a booklet automatically
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)