FAQs & Troubleshooting
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296 Results
- 1Load paper.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 4How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 5I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7The printer status is Offline or Paused.
- 8Does NC-2200w work with Windows Vista?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 13When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 14"Paper Jam Inside" error appears on the LCD. What should I do?
- 15What is Distinctive Ring and how do I program it?
- 16When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 17What is the "Station ID" and how do I set it?
- 18Cannot print after a Windows 10 update (June 2020)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Large characters are printed incorrectly. (Linux)
- 21I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 22I cannot scan via USB. (Mac OS X)
- 23I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 24Configure the Scan to Email Feature (Linux)
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26Protect your Brother machine against unauthorised access over the network
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Verify the Brother machine connected to the Wired Network (For Macintosh)
- 29The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32Windows 7 Support Information
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 35When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 36When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 37How do I clean the corona wire?
- 38Can I confirm that the FAX was sent correctly?
- 39What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 40How do I know the current network configuration?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Pre-Required Procedures (Linux)
- 44Windows 10 Support Information
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46Delete the faxes stored in my Brother machine's memory.
- 47Can I print from or scan to Android™ Smartphone?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49I can print but cannot scan via network. (For Windows)
- 50Scan and save a document in PDF format (Scan to File)