FAQs & Troubleshooting
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288 Results
- 1Load envelopes, labels, or thick paper into the manual feed slot.
- 2Can I print from or scan to Android™ Smartphone?
- 3"Paper Jam Tray" error appears on the LCD. What should I do?
- 4Can I transfer faxes in the MFC's memory to the PC?
- 5Scan and save a document in PDF format (Scan to File)
- 6Change the printer driver settings (Windows/macOS)
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 12I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 13How do I clean white or black spots on printed documents?
- 14"Paper Jam Inside" error appears on the LCD. What should I do?
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16Can I reduce the size of a received fax on this machine?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18What is the BRAdmin Professional software used for?
- 19I'm using Macintosh®. What are the settings in the Scanner window used for?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23I cannot print from my computer via USB.
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25Can I set my Brother machine to forward the faxes I receive to another location?
- 26Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 27Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 28How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 29When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 30How do I clear the message "MFC is Busy" or "Connect Failure"?
- 31My FAX/MFC will not Dial. Why?
- 32Can I print using the IPP protocol on Windows XP?
- 33I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Open the Control Panel (For Windows)
- 37Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Scan a document in Windows 8 and Windows 10.
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 44I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Protect your Brother machine against unauthorised access over the network
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Change the quality of the faxes I send (Fax Resolution).
- 50When I scan a document using ControlCenter, the scanned file size is too big.