FAQs & Troubleshooting
![]() |
Popular |
250 Results
- 1Curled
- 2Wrinkles or creases
- 3Curled (video instructions available)
- 4How to identify your Operating System (OS).
- 5I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 6Poor fixing
- 7White lines down the page
- 8White lines across the page
- 9Hollow print
- 10Black lines down the page
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12I cannot print from my computer via USB.
- 13Page skewed
- 14My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Check Connection
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18Scan Unable
- 19Setup and use Brother PC-FAX receiving
- 20NO TONER
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22White spots or black spots at 94 mm (3.7 in.) intervals
- 23Document Jam
- 24Turn the Toner Save mode on or off
- 25Adjust the Brother machine's Sleep Time setting
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Delete print jobs from the print queue.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 30Drum Stop
- 31My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33MANUAL FEED
- 34Size mismatch
- 35Transfer faxes to the PC when my machine has a mechanical problem
- 36Curled or wavy
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40Uninstall the scanner driver. (Linux)
- 41Install PaperPort™ 12SE onto Windows 10.
- 42Scan a document and e-mail it as an attachment (For Macintosh)
- 43Change or delete an existing One Touch or Speed Dial number.
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 46Set up a Group for Broadcasting faxes.
- 47How can I clear the "Scanner Locked" error message?
- 48I am having a problem receiving faxes.
- 49Toner specks
- 50JAM TRAY 1