FAQs & Troubleshooting
![]() |
Popular |
225 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Cancel a fax job waiting in my Brother machine's memory.
- 3Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I use voice mail on the same line as my Brother machine?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Uninstall the drivers (Windows)
- 8I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 9Can I use AirPrint with my Brother machine?
- 10Can I print from or scan to Android™ Smartphone?
- 11The printer status is Offline or Paused.
- 12Scan and save a document in PDF format (Scan to File)
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 17When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 18Set the date and time
- 19I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 20Paper size settings are unavailable when I print from OpenOffice (Linux)
- 21The driver installation finished successfully but I cannot print. (Linux)
- 22I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 23When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 26Cancel a fax that is currently being sent from my Brother machine.
- 27Do I need a telephone line to send and receive faxes with my Brother machine?
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Store numbers on my Brother machine for easy dialing.
- 31How do I know which receive mode to select?
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33Configure scan settings without administrator privileges (Linux)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36Uninstall printer drivers (Linux)
- 37Pre-Required Procedures (Linux)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 40What is the difference between the toner cartridge and the drum unit?
- 41I cannot print from my computer via USB.
- 42Duplex Copy (1-sided to 2-sided)
- 43Make copies using my Brother machine.
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 46Scan a document from a Windows Vista application
- 47How do I clean white or black spots on printed documents?
- 48The keys on the control panel do not respond.
- 49How do I clean the corona wire?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)