FAQs & Troubleshooting
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- 1I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Clear the paper jam or printer jam.
- 6I am having issues with the paper feed. What can I do?
- 7When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10Pre-Required Procedures (Linux)
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14When I print, the pages are smudged with ink. What should I do?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23I'm using Macintosh®. What are the settings in the Scanner window used for?
- 24The printer status is Offline or Paused.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27Protect your Brother machine against unauthorised access over the network
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32Where is the USB port on the machine? I can't find it on the back of the unit.
- 33My FAX/MFC will not Dial. Why?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36How do I print on an envelope?
- 37When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 38I am using Mac OS X 10.3.3 or greater with Java version 1.4.2 or greater, and the Brother Wireless Wizard cannot find the device. What do I do?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 44Can I print from or scan to Android™ Smartphone?
- 45The edge of glossy paper is smudged.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?