FAQs & Troubleshooting
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326 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2Replace Ink
- 3The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6One or more of my colors are not printing (blank). What can I do?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9Can I print from or scan to Android™ Smartphone?
- 10The printer status is Offline or Paused.
- 11Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17Can I adjust the Sleep Mode setting?
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Configure a cover page for PC-FAX.
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25What is Distinctive Ring and how do I program it?
- 26Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 27Cannot print after a Windows 10 update (June 2020)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Scan and save a document in PDF format (Scan to File)
- 32Why doesn't my Brother machine have a dial tone?
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36Can I use voice mail on the same line as my Brother machine?
- 37When I print, the pages are smudged with ink. What should I do?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Uninstall printer drivers (Linux)
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).