FAQs & Troubleshooting
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328 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4When I print, the pages are smudged with ink. What should I do?
- 5Paper Jam
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8The printer status is Offline or Paused.
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10Replace Ink
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12How to identify your Operating System (OS).
- 13Can I print from or scan to Android™ Smartphone?
- 14My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Pre-Required Procedures (Linux)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Delete numbers stored in my Brother machine's Caller ID History.
- 30Scan and save a document in PDF format (Scan to File)
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Can I use voice mail on the same line as my Brother machine?
- 35Why doesn't the machine answer when receiving a call?
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37I'm using Macintosh. What is the PreScan option used for?
- 38Scan using XSane or GIMP (Linux)
- 39I updated the Web BRAdmin and cannot enable the logging function.
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot send a fax using PC-FAX (Windows 10)
- 42Important points for specifying the scan area (Linux)
- 43Send a fax using PC-FAX with LPD/LPRng (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Install FaceFilter Studio onto Windows 10.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47What is Brother iPrint&Scan?
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?