FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6How many times will my Brother machine automatically redial a busy number?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8When I print, the pages are smudged with ink. What should I do?
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10I'm using Macintosh. What is the PreScan option used for?
- 11Windows 10 Support Information
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13I cannot make borderless prints.
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 18Where is the USB port on the machine?
- 19How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21What is Distinctive Ring and how do I program it?
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Can I use voice mail on the same line as my Brother machine?
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 36One or more of my colors are not printing (blank). What can I do?
- 37How do I clear the message "INK EMPTY" from the display?
- 38Set the date and time
- 39Is there a way to view how much ink is remaining?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42How do I load paper in paper tray#2?
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50To install the printer driver easily using a tool. (Linux)