FAQs & Troubleshooting
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283 Results
- 1Pre-Required Procedures (Linux)
- 2Scan and save a document in PDF format (Scan to File)
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5When I print, the pages are smudged with ink. What should I do?
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How many times will my Brother machine automatically redial a busy number?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Can I use voice mail on the same line as my Brother machine?
- 18One or more of my colors are not printing (blank). What can I do?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24What is Distinctive Ring and how do I program it?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27Can I still receive faxes or calls when the machine is switched off?
- 28Can I print from or scan to Android™ Smartphone?
- 29How do I know which side up my photo paper should be in the tray?
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31How do I load 10 x 15 Glossy paper into my machine?
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 35How do I load paper in paper tray#2?
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38The edge of glossy paper is smudged.
- 39Can I program my Brother machine to forward the faxes I receive to another location?
- 40I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 41Can third party ink be used to refill the ink cartridges?
- 42When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 43How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 44I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 45Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 46The LCD displays an error code (number). What does it mean?
- 47I cannot scan via USB. (Mac OS X)
- 48Scan an image and insert it in a Windows XP application
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)