FAQs & Troubleshooting
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262 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Pre-Required Procedures (Linux)
- 3One or more of my colors are not printing (blank). What can I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 7The printer status is Offline or Paused.
- 8Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 9Scan and save a document in PDF format (Scan to File)
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14Can I still receive faxes or calls when the machine is switched off?
- 15I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 16I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18Uninstall the scanner driver. (Linux)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Delete print jobs from the print queue.
- 21Verify the Brother machine connected to the Wired Network (For Macintosh)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23How do I clear Machine Error 46?
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30Delete a network scanner entry. (Linux)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38Cannot print after a Windows 10 update (June 2020)
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49How to identify your Operating System (OS).
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).