FAQs & Troubleshooting
Popular |
272 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Discover the MAC address of the Brother network card
- 3Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 4I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 5How to identify your Operating System (OS).
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8Can third party ink be used to refill the ink cartridges?
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10Paper size settings are unavailable when I print from OpenOffice (Linux)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 13Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 14Firewall port requirements of the Scan Key Tool (Linux)
- 15ControlCenter3 displays a blank screen at startup (Windows)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 21I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 22When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25Can I confirm that the FAX was sent correctly?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27What driver package format is supported by my Linux distribution?
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Why doesn't my Brother machine have a dial tone?
- 32I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 33PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35Change the user interface of ControlCenter3
- 36I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 37When I print, the pages are smudged with ink. What should I do?
- 38How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 39When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 40Vertical streaks appear in my copies.
- 41Configure and use the Scan Key Tool (Linux)
- 42Scan using XSane or GIMP (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 45Important points for specifying the scan area (Linux)
- 46Windows 10 Support Information
- 47Delete print jobs from the print queue.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49What is the Network Shared printing?
- 50The edge of glossy paper is smudged.