FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5Change the printer driver settings (Windows/macOS)
- 6When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Cannot print after a Windows 10 update (June 2020)
- 11The printer status is Offline or Paused.
- 12What is Distinctive Ring and how do I program it?
- 13How do I replace the Ink Cartridge?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15Windows 10 Support Information
- 16Delete print jobs from the print queue.
- 17How to identify your Operating System (OS).
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Can I print using only the black ink cartridge when the Color cartridges have run out?
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 24Why doesn't the machine answer when receiving a call?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26Uninstall the drivers. (Mac OS X 10.5)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 30Functions supported in the Windows 7 built-in drivers
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 33When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 34I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 35Can I reduce the size of a received fax on this machine?
- 36I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44Do I need a telephone line to send and receive faxes with my Brother machine?
- 45I cannot print from my computer via USB.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 47Check the IP addresses of your PC and the Brother machine
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49I cannot scan via USB. (Mac OS X)
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)