FAQs & Troubleshooting
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148 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 7The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9Why doesn't the machine answer when receiving a call?
- 10How to identify your Operating System (OS).
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12Change the printer driver settings (Windows/macOS)
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 17What is the BRAdmin Professional software used for?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Can I print from or scan to Android™ Smartphone?
- 20I cannot print from my computer via USB.
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22The keys on the control panel do not respond.
- 23Cannot print after a Windows 10 update (June 2020)
- 24Delete print jobs from the print queue.
- 25Open the Control Panel (For Windows)
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28I cannot scan via USB. (Mac OS X)
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 33Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35How do I replace the Ink Cartridge?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Windows 10 Support Information
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41What is the Network Shared printing?
- 42Do I need a telephone line to send and receive faxes with my Brother machine?
- 43I cannot print from my computer via network. (For Windows)
- 44My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 45I can receive a fax, but cannot receive a telephone call.
- 46Is my Brother machine compatible with third party print servers?
- 47Verify if the Brother machine has a dial tone
- 48I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 49When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)