FAQs & Troubleshooting
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185 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I confirm that the FAX was sent correctly?
- 4What driver package format is supported by my Linux distribution?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7The printer status is Offline or Paused.
- 8I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The machine does not print anything.
- 11I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 12I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The paper is skewed when it's printed.
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 17Can I reduce the size of a received fax on this machine?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19Cannot print after a Windows 10 update (June 2020)
- 20How to identify your Operating System (OS).
- 21Change the printer driver settings (Windows/macOS)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 29I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30I installed scan-key-tool, but it does not work. (Linux)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33Delete print jobs from the print queue.
- 34What is the difference between the toner cartridge and the drum unit?
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36Change or delete an existing Speed Dial number.
- 37Can I print from or scan to Android™ Smartphone?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Why doesn't my Brother machine have a dial tone?
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42Store Speed Dial numbers on my Brother machine for easy dialing.
- 43When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 45My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 46What is Distinctive Ring and how do I program it?
- 47How do I clean the Scanner to improve the copy or fax quality?
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50What does "MACHINE ERROR XX" mean?