FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3How to identify your Operating System (OS).
- 4When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Change the printer driver settings (Windows/macOS)
- 8I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 9Delete print jobs from the print queue.
- 10Functions supported in the Windows 7 built-in drivers
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 13How can I clear the "PAPER JAM" error message?
- 14Uninstall the drivers. (Mac OS X 10.5)
- 15What is Distinctive Ring and how do I program it?
- 16Can I reduce the size of a received fax on this machine?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 23Uninstall the scanner driver. (Linux)
- 24Pre-Required Procedures (Linux)
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26Verify if the Brother machine has a dial tone
- 27Scan an image and insert it in a Windows XP application
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 31I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 33What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Command List of brscan. (Linux)
- 37Delete a network scanner entry. (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 41When printing with monochrome laser printer, the print position shifts. (Linux)
- 42Uninstall printer drivers (Linux)
- 43Windows 10 Support Information
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46Change or delete an existing Speed Dial number.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48The printer status is Offline or Paused.
- 49I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.