FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 5Can I confirm that the FAX was sent correctly?
- 6Can I print from or scan to Android™ Smartphone?
- 7I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 11The paper is skewed when it's printed.
- 12Store Speed Dial numbers on my Brother machine for easy dialing.
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15Configure and use PC-FAX (CUPS) (Linux)
- 16Can I reduce the size of a received fax on this machine?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot print from my computer via USB.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23The machine does not print anything.
- 24Cannot print after a Windows 10 update (June 2020)
- 25Configure scan settings without administrator privileges (Linux)
- 26Change or delete an existing Speed Dial number.
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 29I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 30I'm using Macintosh®. What are the settings in the Scanner window used for?
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 33When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 38My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 39What is Distinctive Ring and how do I program it?
- 40I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 45Can I buy any MICR toner?
- 46I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Delete a network scanner entry. (Linux)
- 49Windows 10 Support Information
- 50Scan a document from the Windows Vista Photo Gallery