FAQs & Troubleshooting
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272 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Scan and save a document in PDF format (Scan to File)
- 3How many times will my Brother machine automatically redial a number?
- 4I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 5How do I load paper?
- 6Uninstall the scanner driver. (Linux)
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8How do I clear Machine Error 46?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Can I confirm that the FAX was sent correctly?
- 12Uninstall Scan-key-tool. (Linux)
- 13I can print but cannot scan via network. (For Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 20Where can I get FaceFilter Studio and what can I do with this application?
- 21I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 22Is my Brother machine compatible with Windows Vista?
- 23Where is the USB port on the machine?
- 24Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 25Is there any way to reduce Ink consumption when printing from my computer?
- 26Uninstall the drivers (Windows)
- 27I'm using Macintosh. What is the PreScan option used for?
- 28Configure and use the Scan Key Tool (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 31When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 32Important points for specifying the scan area (Linux)
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34Configure scan settings without administrator privileges (Linux)
- 35Pre-Required Procedures (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Can I print from or scan to Android™ Smartphone?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I can receive a fax, but cannot receive a telephone call.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 42Improve poor print quality.
- 43I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 44Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 45Images of the thumbnail page from the media (memory) card won't print.
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Cannot print after a Windows 10 update (June 2020)