FAQs & Troubleshooting
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- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 4I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 9I can print but cannot scan via network. (For Windows)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Change the printer driver settings (Windows/macOS)
- 12Can I print a report that will show all of my Speed Dial and Group numbers?
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16Why doesn't the machine answer when receiving a call?
- 17The LCD displays an error code (number). What does it mean?
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Can I still receive faxes or calls when the machine is switched off?
- 21How do I load paper?
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 25Uninstall Scan-key-tool. (Linux)
- 26Pre-Required Procedures (Linux)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 30One or more of my colors are not printing (blank). What can I do?
- 31I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 32Set the date and time
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40Windows 10 Support Information
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Delete print jobs from the print queue.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Open the "Scanners and Cameras" and Properties.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Windows 7 Support Information
- 49Why doesn't my Brother machine have a dial tone?
- 50Verify if the Brother machine has a dial tone