FAQs & Troubleshooting
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284 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Change the printer driver settings (Windows/macOS)
- 4I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 5Send a PC-FAX
- 6Scan and save a document in PDF format (Scan to File)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11Where is the USB port on the machine?
- 12Why can't I print when an ink cartridge is empty?
- 13Open the Control Panel (For Windows)
- 14I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 15Uninstall printer drivers (Linux)
- 16Windows 10 Support Information
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 20I cannot feed the paper from the Photo Paper Tray.
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 23Why doesn't the machine answer when receiving a call?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 25What is the BRAdmin Professional software used for?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Command List of brscan. (Linux)
- 29Adjust my Brother machine's various LCD settings.
- 30I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 33Scan an image and insert it in a Windows XP application
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35Improve poor print quality.
- 36The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38Scan using XSane or GIMP (Linux)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41Use the Network Connection Repair Tool (Windows)
- 42Protect your Brother machine against unauthorised access over the network
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Delete the faxes stored in my Brother machine's memory.
- 46Why does the "No Response/Busy" message appear on my Brother machine?
- 47Send a fax
- 48How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.